Customer Technical Support Representative

Pass your first (or 100th) security audit with flying colors. Grow your business through compliance, without becoming a security expert.


  • Strong phone contact handling skills and active listening
  • Ability to remain calm and display a positive, can-do attitude during difficult situations
  • Strong written and spoken English ability
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Minimum education – Bachelors Degree


  • Handle client support through calls, e-mails and on support portal
  • Answering customer questions to learn about their situation
  • Asking questions to get a better idea of what might be wrong
  • Diagnosing and providing clear advice on what the user can do to solve their problem
  • Logging information about the correspondence into the company’s system to keep a record of actions
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers