Customer Technical Support Representative

Pass your first (or 100th) security audit with flying colors. Grow your business through compliance, without becoming a security expert.

Strong phone contact handling skills and active listening
Ability to remain calm and display a positive, can-do attitude during difficult situations
Strong written and spoken English ability
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Minimum education – Bachelors Degree

Handle client support through calls, e-mails and on support portal
Answering customer questions to learn about their situation
Asking questions to get a better idea of what might be wrong
Diagnosing and providing clear advice on what the user can do to solve their problem
Logging information about the correspondence into the company’s system to keep a record of actions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers